Contact Information

"Halong Bay Legends" No 416, Viethung building, Gia Lam, Hanoi, Vietnam

Call us or Viber/Line +84 942531122

admin@halongbaylegends.com
halongbaylegends@gmail.com

Skype: halongbaylegends.sales

What if your cruise is cancelled due to bad weather

Ha Long Bay BeautyHa Long Bay Beauty

If your cruise is cancelled by Halong bay authority due to bad weather (storm, typhoon, too foggy), cruise companies and travel agents cannot do anything around that as it is for your safety and it is decided by Halong bay authority.

In that case, the refund policy is as below:

- If you are still in Hanoi and have not started the trip yet, you will get full refund for the cruise.

- If you arrived at Halong Bay pier and the cruise informs you the bad news, you will pay the transfer fee. Some cruises do not charge you the transfer fee but it depends on each cruise policy.

- If you are on your cruise already and are visiting Halong Bay when the bad news comes and your cruise is not allowed to stay overnight, other arrangements will be made by the cruise for you upon your agreement. Otherwise, you will pay for the services you have used (i.e: transfer fee, lunch…).

Some alternative arrangements can be made are:

  • Stay overnight at a hotel in Halong City then book a day trip to visit Halong Bay in the next day. This will be a good choice if the weather seems to be better in the coming day. You should check some recommended hotels before you go!
  • Ask the cruise or travel agent if they have any alternatives. There are some other places near Hanoi that you can visit in one day such as Tam Coc – Bich Dong in Ninh Binh which is considered “Halong Bay on land”, or Perfume Pagoda which is also a beautiful place.
  • Return Hanoi and enjoy another night in Hanoi. The hotel in Hanoi can arrange the room for you or if it is fully booked, they can also arrange other hotel for you.

Note:

  • The payment fee will not be refunded as it was used to process the payment/deposit already!
  • The airport transfer that you already used might be charged if your cruise is cancelled.

No mater what alternative you can come up with, just prepare your mind before you go for the trip!

You are here: Home Halong bay news What if your cruise is cancelled due to bad weather